servicePathTM is an innovative provider of commercial software for IT Service Providers, specifically managed Services and Cloud Computing providers.

 

We are strong proponents of leveraging Artificial Intelligence to drive innovation, aligning with our core value of continuous improvement. By integrating AI into our workflows, we enhance productivity, streamline processes, and elevate our solutions to new heights.

To learn more about our corporate values and how AI shapes our approach, visit our website.

 

 

servicePath is seeking an experienced QA & Release Manager to own the quality and release lifecycle across our CPQ product and client implementations. This is a senior leadership role focused on strategy, governance, and team enablement in a fast-paced CI/CD environment using the AXIS delivery methodology.

The successful candidate will lead an empowered, distributed team and will be responsible for setting direction, building capability, and ensuring high-quality releases at scale. Strong communication skills and the ability to operate across global teams are essential.

IMPORTANT: This role leads through delegation and ownership, however the resource will also need to perform day-to-day testing, deployments, or execution tasks while also enable, govern, and develop a structured QA & Release function.

At servicePath™, we seek candidates who are eager to enhance performance by leveraging tools and technologies like AI. Our goal is to streamline tasks, increase efficiency, and maximize productivity, making work more manageable while driving organizational success.

·        Job Title: Quality Assurance and Release Manager

·        Department: Engineering & QA

·        Reports to: Head of Engineering Delivery

·        Working Hours: Remote / UK / Europe (overlap with distributed teams)

·        Shift: Will be required, including weekends.

·        Position: Full-Time

·        Location: Eastern Europe (Remote)

Strategic Team Leadership

·        Define QA & Release strategy, team structure, and tooling investment.

·        Develop and coach direct reports. Drive ownership culture.

·        Lead hiring and capacity planning at team level.

·        Conduct 1:1s and performance reviews.

Quality Strategy & Governance

·        Define QA standards, entry/exit criteria, and risk-based prioritisation.

·        Own QA metrics (coverage, defect trends, cycle time, automation ROI).

·        Report weekly on release status and risk. Lead root-cause analysis.

·        Drive CSI across Release Services.

Release Management Oversight

·        Own release lifecycle across product and client streams.

·        Define cadence and branching.

·        Sign off on production releases.

·        Ensure two-board model (AXIS Deliverables + Bug) is functioning.

·        Enforce ITIL-aligned Release, Change, and Configuration Management. Own SLA adherence.

Major Client Version Upgrades

·        Plan and lead major client upgrades from one product version to another across both UAT and Production.

·        Own the upgrade roadmap per client, coordinate cross-functional dependencies (engineering, infrastructure, implementation, client stakeholders), define cutover and rollback plans, run the upgrade execution, and validate post-upgrade health.

Hands-On Release & QA Execution

·        Perform UAT and production deployments alongside the team.

·        Gather requirements directly from clients when needed.

·        Write and review client-specific test plans.

·        Step into execution wherever cover, capacity, or quality demand it.

Client-Facing Leadership

·        Act as senior QA escalation point for clients.

·        Engage directly in client-facing requirements, planning, and release communications alongside the Release QA Analyst and Senior Release QA Engineer.

·        Represent QA in senior client calls when scale, risk, or seniority demand it.

Team Capability & Development

·        Define capability roadmap.

·        Identify skill gaps and fund training. Develop Test Leads as people managers, Senior Release QA Engineer as technical authority, Release QA Analyst as client-facing analyst.

·        Drive AI and Xray adoption. Run skills analysis and succession planning.

Cross-Functional Partnership

·        Collaborate with Head of Engineering Delivery, Engineering Manager, Squad Leads, Product, Customer Success, and Implementation.

·        Participate in AXIS Gate reviews at leadership level.

·        Chair the weekly QA coordination group.

Risk Management & Governance

·        Identify, assess, and mitigate release and quality risks before they materialise.

·        Maintain QA/release documentation on Confluence.

·        Enforce processes through team discipline.

·        Conduct post-release reviews at team level.

L2 Investigative Support

·        Escalation only — step in for complex client issues or multi-system incidents.

·        Mentor the team on L2 techniques (AI tools, log analysis).

Automation Strategy

·        Define automation direction and investment priorities. Ensure CI/CD integration.

·        Own automation ROI reporting. Delegate hands-on development to Automation team and Senior Release QA Engineer.

 

·        7+ years commercial experience in software testing and QA, including SaaS and/or scaling startups

·        3+ years in a QA Manager / Release Manager / similar leadership role managing multi-person distributed teams

·        Proven experience leading empowered teams — setting direction, delegating ownership, developing people

·        Demonstrable experience planning and leading major version upgrades for enterprise clients across UAT and Production environments — including upgrade roadmap, cutover, rollback, and post-upgrade validation

·        Hands-on experience executing UAT and production deployments, gathering client requirements, and authoring client-specific test plans

·        Proven experience owning release management end-to-end (Test, UAT, Production) across multiple parallel client streams or product lines

·        Solid experience with ITIL processes for Release, Change, and Configuration Management, and QA

·        Strong technical background in software development (.NET / C# preferred) — able to read code and engage credibly with engineers

·        Familiarity with Git branching strategies (release, feature, custom client, hotfix, integration) and how they map to environments

·        Experience with TeamCity, Octopus Deploy, and Bitbucket — or equivalent CI/CD tooling

·        Experience in Agile, DevOps, or continuous-flow environments with frequent releases

·        Hands-on and directive experience with automated testing — Cypress, Playwright, Selenium, or similar

·        Understanding of API testing and validation (REST, contract testing, Postman or equivalent)

·        SQL literacy for investigative support and governance

·        Proficient with Jira, Confluence, Xray, and Trello

·        Experience implementing risk management strategies, conducting post-release reviews, and driving continuous improvement

·        Direct client-facing experience — comfortable with senior escalations and governance-level communications

·        Demonstrable track record of reducing production defects, improving coverage, and delivering measurable quality improvements through a team

·        Experience using AI tools (generative AI, copilots, log-analysis assistants, LLM-based debugging) and leading AI adoption across a QA team

·        Excellent written and verbal communication; able to chair senior meetings

·        Relevant degree and/or certifications (Computer Science, Engineering; ITIL, ISTQB, or equivalent)

·        Leadership and people development

·        Strategic thinking

·        Strong communication

·        Governance mindset

·        Collaboration across global, distributed teams

·        Hands-on execution alongside the team

·        Major upgrade planning and execution

·        Experience with CPQ, configure-price-quote, pricing, or quote-to-cash platforms

·        Exposure to enterprise integrations (Salesforce / Dynamics CRM / SAP / ERP)

·        .NET / C# / React ecosystem familiarity

·        ITIL v4 Foundation or higher certification

·        ISTQB Advanced Level or equivalent QA certification

·        Experience integrating infrastructure and middleware upgrades into release cycles

·        Empowering leader — develops people to own their domains rather than hoarding execution

·        Hands-on — willing and able to step into execution alongside the team

·        Proactive and strategic — identifies risks early at a system level and drives structural improvements

·        Rigorous and detail-oriented — verifies through team outputs, not by redoing their work

·        Clear communicator — status updates reflect reality, not aspiration

·        Credible leader — sets standards, enforces them consistently, leads by example

·        Calm under pressure — coordinates incident response and major upgrades through the team

·        Client-minded — understands every release affects a real client relationship

·        Continuously learning — stays current on QA practice, automation, release engineering, and AI adoption

At servicePath™, we are proud to be an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and respected. We make all employment decisions based on merit, without regard to race, gender, religion, nationality, sexual orientation, disability, or any other protected characteristic. We celebrate and support diversity, recognizing it as a strength that enhances our work environment and drives our success.