servicePath Hiring Objective

Role Objectives:

• Become a Platform Expert: Act as a subject matter expert for servicePath CPQ+ and the go to resource for client’s questions.
• Be the User: Embed within the client organization to capture requirements, provide trusted guidance and implementation of the client’s priorities
• Transfer your Knowledge: Build a deep body of knowledge to maximise functionality used by the client
• Deliver Quality: Focus on continuous improvement with the client to drive user satisfaction and platform adoption
• Continuous Improvement: Use the knowledge you gain working with clients, delivering configurations, and participating in implementations help improve the platform

Duties

• Build and maintain an expert body of knowledge of servicePath CPQ+
• Contribute to documents and knowledge articles in regards to the core platform, but also functionality and/or configuration specific to the client

• Own tasks/issues/requests from initiation through to completion on behalf of the client
• Participate in Post Project Reviews to help identify process, service, and platform improvements

• Client configuration requirements gathering through workshops or calls
• Assisting Product and Engineering with feature design and user interaction
• System / Spreadsheet deconstruction
• Business process analysis

• Lead the execution of configurations, data importing, business rules, document templates, and any other setup or configurations primarily using the platform user interface (GUI)
• Maintain accurate documentation of the current

• Work with key client contacts to define and refine configuration needs.
• Perform user training and education on configurations and assist with servicePath and our clients' efforts to develop training and education materials and processe

• Platform release assistance pertaining to configurations
• Participating in pre-release quality assurance activities
• Participation in the editing and validating of user documentation prior to customer release
• Participate in Business UAT on behalf of the client and for validation of new releases of servicePath CPQ+

• Working with Product and Engineering representing the end-user during feature design and development phases
• Assist with platform advisory and education on best-practices

• Previous experience (min 2 years) in a hands-on software configuration or implementation role
• Experience working closely with engineering / development functions
• Strong customer-first focus with experience working with technology-oriented clients
• Very organized with the ability to manage multiple task lists and customers
• Strong communications skills in English, spoken and written

• Logical thinker and problem solver that can learn quickly and independently
• Comfortable parsing highly detailed log and trace files to find root cause
• Demonstrated interpersonal skills including the ability to interact with colleagues at all levels
• Dynamic, energetic, motivated, positive outlook
• A very strong aptitude for spreadsheets, particularly those using advanced functions but not necessarily macros.
• Experience with Atlassian suite of tools (mainly Jira and Confluence)
• Experience with CRM platforms such as Salesforce.com and Microsoft Dynamics 365 or CRM

• Ability to work with minimal supervision
• Experience with CPQ systems
• Experience working with distributed global teams
• Some experience with software development would be an asset